Client Node status display as Unknown on Active Client Tab
Client Details > Active Clients > Active Status Column - showing "Unknown"
Reason: Active nodes are not activated by default, System admin needs to activate this setting manually for the first time.
Please follow the steps for Active Client Node settings:
Step 1: Login to your EPS Intranet Console
Step 2: Go to Key Details tab under Client Details
Step 3: Select All Client Systems and go to Setting option
Step 4: Select Active Node Settings and make its status to ON
Step 5: Save the settings
The setting will get reflected on the client system within 3 hours interval and you will see the status changed to active.